The hospitality industry is competitive, dynamic, and greatly affected by economic fluctuations. Continued success depends heavily on visitor experience and the excellence of guest service. A motivated, well-coordinated, and professional staff is key to building customer loyalty and having a high rate of return customers, but in most cases it is also one of your largest operating cost components and a rapidly growing expense. Furthermore, a high level of staff turnover and absentee rate, as well as a casual, part-time, and seasonal workforce make it difficult to provide the level of service your guests expect.

TimeKeeper addresses the key challenges of the labor-intensive hospitality sector, balancing the excellent service your guests expect against your payroll costs. TimeKeeper helps you manage your workforce effectively, maintaining a high level of employee productivity and satisfaction without compromising your financial performance.

TimeKeeper provides workforce management solutions that help you:

 Match labor resources with the variables that affect the demands of the hospitality industry, such as anticipated occupancy and events.

 Plan schedules around employee availability and working time, based on budget, to ensure that there is no employee overstaffing, reducing employee turnover and improving productivity and satisfaction.

 Control operational costs in real time by capturing both planned and actual data on the same report. View and manage deviations, and know the actual costs at the end of the month before you get there.

 Centrally manage time tracking for all employees, even across multiple locations, taking into account specific needs such as pay-rules, schedules, etc. required at different sites/units.

TimeKeeper is an integrated workforce management solution that addresses time and attendance, employee time and job scheduling, absence management, benefit accruals, job costing, performance management, and employee self-service for the hospitality industry.

TimeKeeper – Integrated Hospitality Workforce Management Solutions

Employee Time and Job Scheduling

 Builds forecast based on occupancy-driven as well as event-driven employee-scheduling requirements to ensure adequate coverage for all departments and shifts and avoids overstaffing.

 Reduces overtime costs by making scheduled overtime visible to middle management.

 Provides data and reports for real-time management of schedules, overtime, absenteeism, and other unplanned coverage gaps.

 Significantly reduces the time needed to create scheduling, and provides an effective workforce deployment plan (also known as a "Wall Report").

Time and Attendance

 Complex wage analysis such as multiple workforce contracts, overtime, on-call premiums, holiday pay, shift differentials, benefit accruals, retroactive pay adjustments, and more to ensure precise employee pay.

 Compliance with labor laws, pay rules and policies, and complex federal, state, and union regulations.

 Fully automated, centralized, consistent, and accurate employee time data tracking and analysis to eliminate errors caused by manual work and the payroll processing time.

 Built-in payroll generator to enable interfacing with your payroll package.

Absence Management and Benefit Accruals

 Self-service, with web-based employee absence request and supervisor approval/decline capabilities, based on your benefit accrual policies (paid time-off and vacations etc).

 Manages complex eligibility requirements such as family, medical leaves and pro-rated vacation policy.

 Balances employee time-off against business operational needs.

Activity Based Costing

 Tracks both labor time and costs to specific departments, positions, and activities.

 Collects, analyzes, and monitors labor distribution and job allocation.

Performance Management

 Comprehensive business intelligence module that grants insight into workforce performance and helps you better meet budget goals.

 Management with key performance indicators (KPIs) at a glance, allowing managers to respond to lags with immediate corrective action.

Main Benefits of TimeKeeper

 Enhances customer service and builds customer loyalty.

 Improves employee satisfaction and reduces turnover rates.

 Increases effectiveness and efficiency, and reduces operational costs.

 Automates business process to reduce errors caused by manual work, and improves productivity.

 Fast ROI through overtime savings, increased efficiency, operational cost reduction, and more.